English
1 Overview
We want you to be completely happy with every order most items returnable within 7 days.
In short: Unopened packaged goods 7 days fresh items same day damage only.
2 What can be returned
- Request within return window.
- Product unused unwashed undamaged.
- Original packaging seals tags invoice intact.
- Not on non returnable list.
- Order placed on TheWOO.
3 Return windows by category
| Category | Return window | Condition |
|---|---|---|
| Groceries and Essentials | 7 days | Sealed unused original |
| Personal Care | 7 days | Seal intact |
| Household Supplies | 7 days | Unused original packaging |
| Snacks and Beverages | 7 days | Sealed unopened |
| Baby and Kids non consumable | 7 days | Unused tags intact |
| Health and Wellness | 7 days | Sealed unopened |
| Dairy Bakery and fresh | Same day | Only damage or quality |
| Baby and Kids consumables | Same day | Only damage or quality |
4 Non returnable items
- Opened food spices oils ghee honey.
- Fresh fruits vegetables dairy bakery perishables.
- Opened personal care hygiene products.
- Baby food formula opened diapers.
- Clearance combo or final sale.
- Free gifts samples promotional items.
- Products damaged by misuse.
5 How to return an order
- Go to Order History and open the order Order History.
- Contact us via contact page or email with Order ID Contact page.
- Tell us reason and attach photos.
- We review and confirm within 24 hours.
- Keep product ready in original packaging.
- Once received refund or replacement processed.
6 Pickup and self ship
- Free reverse pickup — Arranged for approved returns in serviceable areas.
- Hand over with original packaging and invoice.
- Self ship if pin not serviceable we reimburse courier charges.
- After two failed pickup attempts return may be closed.
7 Quality check
Every returned product goes through QC 1 2 working days.
8 Refunds and timelines
| Payment method | Refunded to | Timeline |
|---|---|---|
| Credit debit card | Original card | 5 7 days after QC |
| UPI net banking | Source account | 5 7 days after QC |
| Cash on delivery | Bank or UPI | 5 7 days after verification |
| Store credit | TheWOO wallet | Instant |
9 Replacements and exchanges
Free replacement of same product subject to stock.
10 Damaged wrong or missing items
- If package damaged refuse and inform same day.
- Wrong or defective item report within 48 hours.
- Missing items report within 48 hours.
- Verified cases get full refund or replacement.
11 Cancellations
Cancel free before dispatch from order history Order History.
12 When a return is rejected
Return may be rejected if product fails QC.
13 Contact us
- Fisheye Tech (OPC) Pvt. Ltd.
- B 808, T3 NX ONE Avenue, Plot No-17, Techzone 4, Greater Noida West, Uttar Pradesh 201306
- Email — fisheyetech197@gmail.com
- Phone — +91 93353 97061
