English
In this policy TheWOO we us and our mean Fisheye Tech.
1 Scope
This policy covers personal data we collect through TheWOO website app and support channels.
2 What we collect
| Category | Examples | When |
|---|---|---|
| Account details | Name email mobile password | When you register or sign in |
| Order details | Delivery address items ordered history | When you place an order |
| Payment details | Payment method transaction ref | At checkout |
| Communication | Support messages reviews feedback | When you contact us |
| Device and usage | Browser type pages viewed IP | Automatically as you browse |
| Marketing preferences | Newsletter subscription offer opt ins | When you subscribe |
3 How we use it
- To process pack deliver and invoice your orders.
- To manage your account wishlist and rewards.
- To provide customer support and handle returns.
- To prevent fraud and misuse.
- To improve the site and product selection.
- To send order updates by SMS or email.
- To send offers if you have opted in.
- To meet legal tax and accounting obligations.
We do not sell your personal data.
4 Legal basis and consent
We process your data based on consent contract legal obligation and legitimate interest.
5 Payment data
Payments processed by PCI DSS compliant gateways card details never stored.
6 Cookies and local storage
| Purpose | What it does | Can you disable |
|---|---|---|
| Essential | Keeps you signed in remembers cart | No site wont work |
| Preferences | Remembers filters and sort order | Yes via browser |
| Analytics | Counts page views in aggregate | Yes via browser |
7 Who we share it with
- Delivery partners — Name address phone for delivery.
- Vendors — Seller receives details to pack and dispatch.
- Payment gateways — To process payments and refunds.
- Communication providers — To send SMS and email.
- Authorities — Where required by law.
8 How long we keep it
- Account data while active.
- Order records up to 8 years.
- Support conversations up to 3 years.
- Marketing preferences until unsubscribe.
9 Your rights
- Access — Get a copy of your data.
- Correct — Fix inaccurate data.
- Delete — Close account and erase data.
- Withdraw consent — Stop marketing messages.
- Object or restrict — Pause a particular use.
10 Security
We use HTTPS restrict access and review systems regularly.
11 Children
Platform meant for users aged 18 and above.
12 Third party links
Our pages may link to third party sites their policy applies.
13 Changes to this policy
We may update this policy revised version published here.
14 Contact and grievance officer
- Grievance Officer — Fisheye Tech (OPC) Pvt. Ltd.
- B 808, T3 NX ONE Avenue, Plot No-17, Techzone 4, Greater Noida West, Uttar Pradesh 201306
- Email — fisheyetech197@gmail.com
- Phone — +91 93353 97061, Mon–Sat, 9:00 AM – 7:00 PM IST
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